FAQs

Q1: Comment choisir la machine de coupe laser à fibres optiques 1000w la plus appropriée?
A: In order to recommend you the most suitable 1000w fiber laser cutting machine model, please let us know the following details:
1.What is your material?
2.The size of material?
3.The thickness of material?

Q2: C'est la première fois que j'utilise ce type de coupe laser à fibres de 1000w. Est - ce facile à utiliser?
A: A manual is already included in our product packaging,we also provide 24/7 telephone support to our customers and offer a life time warranty. we have free installation for optical fiber laser machine in addition to the operating instructions door-to-door free installation services we also provide professional engineers, to provide you for free door-to-door training instruction, so please be assured use;


Q3: I know nothing about this machine, what type of machine should I choose?

A:We will help you choose the suitable machine and share you the solution; you can share us what material will you cut, the material thickness and working size.

Q4: Quand j'ai cette machine, je ne sais pas comment l'utiliser.Que dois - je faire?
A:We will send English manual and Operation Video and for the machine. Our engineer will do training online. If needed, we can send our engineer to your site for training or you can send the operator to our factory for training.

Q5: Selon nos exigences, pouvons - nous connaître la vitesse de votre machine de coupe laser à fibres optiques?
A:We use Japan Servo motor and driver with big strength, so the max moving speed can reach 120m/min, max cutting speed can reach 40m/min. And the speed can reach 1.5-2m/min if you cut 4.5-5mm stainless steel.

Que dois - je faire si quelque chose ne va pas avec cette machine?
A:We provide two years machine warranty. During the two-year warranty, in case any problem for the machine, we will provide the parts free of charge (except for artificial damage). After the warranty, we still provide whole lifetime service. So any doubts, just let us know, we will give you solutions.

Question 7: en ce qui concerne la précision, nous observons qu'après un certain temps, « la précision de la machine s'améliorera progressivement » et qu'après une longue période, la différence atteint son maximum.Comment va votre machine?
A:The frame of the machine is annealed, it can support shock resistance(the machine will deform if without annealing ). So the accuracy of the machine can keep its original accuracy for 4-5years. The weight of the machine can reach 4.5t-5.0t. It also can let the machine have higher accuracy and higher stability.

Question 8: Qu'est - ce qu'un emballage et protège - t - il le produit?
A: Nude Packing for big parts after plastic film covering. The small parts packed into wooden cases which is suitable for seaworthy transportation.

Q9: Quel est le mode de transport?
A: As per your actual address, we can effect shipment by sea, by air, by truck or railway. Also we can send the machine to your worksite as per your requirement .